Sales & Return Policy
Return and Refund Policy
Thank you for shopping at Florida Fishing Outfitters. We hope you are enjoying your purchase and catching some fish!
If, for any reason, you are not completely satisfied with a purchase and if you need to return or exchange an item, we're here to help.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Florida Fishing Outfitters, headquartered at 3920 W Osborne Ave, Tampa, FL 33614.Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Florida Fishing Outfitters, accessible from https://flfishingoutfitters.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Standard Return & Exchange Policy
There are a few important things to keep in mind when returning or exchanging a product you purchased online from Florida Fishing Outfitters:
Time Frames
You have 30 calendar days to receive up to a full refund to your original payment method from the date you received your shipment.
If you return or exchange a product between 1 to 3 months, you may receive a refund to your original payment method minus a $10 restocking fee.
If you return or exchange a product between 3 to 6 months, you will receive a refund on a store gift card or account credit minus a $25 restocking fee.
Refunds and exchanges are not accepted 6 months after the date you received the product.
Other Considerations
Only items that have been purchased directly from Florida Fishing Outfitters online can be returned online or at one of our network of physical stores.
If there is a discrepancy between the policies of the physical store and the online store, the physical store's will supersede.
Please ensure that the item you're returning has all its original packaging fully intact and repackaged with all the accessories and documentation that were included when you received it.
You may return both regular priced and sale items, unless previously marked as final sale.
There are some items, however, that are ineligible for return, including:
- Custom ordered items made to Your specifications or clearly personalized.
- Items which according to their nature deteriorate rapidly when opened.
- Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Items, after delivery, according to their nature, inseparably mixed with other items.
- Items purchased on special discounted price and listed as "All Sales Final."
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
This exclusion may not apply to You if it is not permitted by applicable law.
Warranty for Damages and Defects
If a product arrives damaged then you have 14 days to notify us and initiate a Warranty Claim
If a product is used and immediately is found to be defective, then you must notify us within 30 days from receiving the product and initiate a Warranty Claim
We will provide a free shipping label for Warranty Claims
After 30 days of receiving the product, any defect claims must be placed with the manufacturer of the product with their warranty period.
Warranty claims for Lee Fisher Sports, Joy Fish, Ohero, and other Lee Fisher International private label brands will be accepted by Florida Fishing Outfitters or any physical store in the network.
Warranty claims are subject to additional inspection and may take up to 10 business days after receipt before a refund is issued.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Florida Fishing Outfitters
1500 US Hwy 19, Holiday, FL 34691
Phone: +1 855-455-3474
[email protected]
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Bring your item to an local store
You can always return the item to any local fishing outfitters store in our network. A Manager will assist you with your return. Your refund will be processed at that time. For locations and addresses please scroll down to the footer or visit our page "contact us".
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By phone and text: 855-455-3474 (FISH)
